RETURNS
We want you to love your ISSA TURNER pieces. If something isn’t quite right, you’re welcome to return your item, provided it meets the following conditions:
– Items must be in original, unworn condition with all garment tags intact
– Garments must not have been washed, altered, or damaged
– Returns must be lodged and received within 14 days of delivery
To request a return or exchange, please email our team at customercare@issaturner.com. We’ll guide you through the next steps and process your refund/exchange once the original item has been received.
Once your return has been received and verified to our returns policy, your refund will be processed within 3-5 business days.
We reserve the right to reject any returns that do not comply with our policy or have not been authorised in advance.
If a shipment is refused by the customer, all associated shipping costs, including any import or return fees, will be the responsibility of the customer.
Need assistance or have a question about returns? Reach out to us at customercare@issaturner.com.